Northumberland Heath Medical Centre


Privacy Notice

Please see our Privacy Notice:

We are an NHS PMS Practice in contract with:

Bexley Clinical Commissioning Group
221 Erith Road
0208 298 6000

Patient Responsibilities

Offering the best service is a mutual concept.  It is the responsibility of patients to co-operate with the health care professionals by taking offered advice, keeping appointments and generally considering others when using the Centre.

Disabled Access

The Practice has disabled access and disabled toilet facilities.

Baby Changing Facilities

Baby changing facilities are available.

Non NHS Medical Services

If you need a special examination or report for insurance, holiday, driving, employment, sports, or other reasons, this can be arranged through reception.  This work is not covered by the NHS and a list of these services and fees is available from reception. Some reports can take up to 3 weeks to be completed.

Sickness Certificates

You should not require a doctor’s certificate for any illness lasting 7 days or less.  Your employer may require you to complete a self-certificate (SC1) which is available from reception, your employer, post office or DSS.

If you need a certificate for illness lasting more than 7 days, you will need to see a doctor and an appointment should be made as soon as possible.

If your employer insists on a note for a work absence during the first 7 days, the doctor may agree but a fee will be charged.

Complaints, Concerns or Comments

If you have a complaint, concern or comment about any aspect of the services provided by the Practice, please bring it to the attention of the Practice Manager.

The Practice follows an accredited complaints procedure.

Access to Medical Records

Patients requiring access to their medical records may do so by completing this Subject Access Request form.

Violent or Abusive Patients

We subscribe to the NHS zero-tolerance policy. If a patient is violent or abusive to any Practice member, or other persons on the practice premises, such patients will be removed from the practice list. In cases of violence or threatening behaviour the Police will be called. The reasons for removal will be given in writing.

GP Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in the practice of Northumberland Heath Medical Centre in the last financial year was £74,935 before tax and National Insurance.
This is for 3 full time GPs and 3 part time GPs who worked in the practice for more than six months.