Accurx Triage
Accurx Triage is the new way to contact us online and helps you access the help and advice you need at the right time, in the right place, with the right person.
If you need help with a non-urgent medical or admin request, you can contact us online or via the NHS App or NHS website. We will aim to deal with your request within 2 working days.
If you have not yet registered with the NHS App, please do so, aside from contacting our practice, you will also be able to order repeat prescriptions, view your GP (General Practice) records and test results, quickly check symptoms and view, cancel or book GP appointments. Use this link NHS app to download the NHS App.
How it works
If you have a non-urgent healthcare concern or need to contact the Practice for any medical or admin reason, click on the button on our website or via the NHS App or NHS website. Fill out the online form, which will then be reviewed and processed by our Healthcare Team to decide the right care for you. We will respond to every online request within 2 working days.
Please see the following link to a video of how to submit an online request to our practice Patient Flash Demo: How to submit a medical request in Patient Triage (youtube.com)
How long is the form? Will it take me a long time?
The form asks for your symptoms, the length of time these have been present or changed, how you would like to surgery to assist you and how we can contact you once we have reviewed your request.
I do not have a computer or smartphone. How can I fill out a form?
A friend, relative or Carer can complete this form on your behalf. If this is not available to you, or you have communication needs which prevent this, please telephone our Reception Team who will be able to assess your needs over the telephone.
Can a friend, relative or Carer do the form for me?
Yes. On the form, there is a box where we ask you if the form is being completed by somebody else. Please note that we will only be able to reply to yourself regarding your care as the patient unless there is confirmed consent on your medical record.
Here are some of the benefits of the new platform:
- Easy and simple for patients to use.
- No lengthy triage questions.
- Allow patients to track their request.
- Patients can be sent a link to the most appropriate appointment.
- Options to self-refer to local healthcare services.
- Accessible via NHS App or NHS website.
- No need to create a login if you do not want to.
Do I need to download anything or have a password?
No. You do not need to download any application or have a username and password to use this form. The forms are also accessible via the NHS App or NHS website, if you want to set this up.
What times of the day is the form available?
The form will be available for completion from 8am until 5pm Monday to Friday.
If you are requiring urgent medical assistance or have a life-threatening emergency, you will still need to contact the emergency services or visit the hospital. Find urgent and emergency care services - NHS (www.nhs.uk)
What about my data?
Accurx is approved by NHS England to be used by GP practices and the other systems involved in patient care. NHS England has a lengthy assurance process to make sure we meet the highest standards of safety and security. Your data is safe and is shared only with your GP practice for the purposes of direct care. Your data is stored and sent securely using industry best practices and we only collect the data that is necessary to allow your GP practice to provide you with care. For more information, please visit Northumberland Heath Medical Centre - Privacy Notices.