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Practice Policies

We are an NHS PMS Practice in contract with:

Bexley Clinical Commission Group
221 Erith Road
Bexleyheath
Kent DA7 6HZ
0208 298 6000

Patient Responsibilities

Offering the best service is a mutual concept. It is the responsibility of patients to co-operate with the health care professions by taking offered advice, keeping appointments and generally considering others when using the Practice.

Complaints, Concerns or Comments

If you have a complaint, concern or comment about any aspect of the services provided by the Practice, please bring it to the attention of the Practice Manager. The Practice follows an accredited complaints procedure. Link to complaints procedure (PDF, 24KB).

Access to Medical Records

Patients requiring access to their medical records may do so by completing this form. Link to subject access request form (PDF, 1.13MB).

Violent or Abusive Patients

We subscribe to the NHS zero-tolerance policy (PDF, 307KB). If a patient is violent or abusive to any Practice member, or other persons on the Practice premises, such as patients, they will be removed from the Practice list. The reasons for removal will be given in writing.

Data Protection

Please click here to view our Data Protection policy (PDF, 50KB).

Information Security Policy

Please click here to view our Information Security Policy (PDF, 51KB).

Freedom of Information

Please click here to view the Northumberland Heath Medical Centre Freedom of Information Leaflet (PDF, 112KB).

Your Health Records

Please click here to view our leaflet about how we use your health records (PDF, 203KB).

National Data Opt-Out

The national data opt-out is a service that allows patients to opt out of their confidential information being used for research and planning. Click here if you would like more information on this service.

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